Description
Phishing and vishing attacks are common threats used to trick staff into sharing sensitive information. This scenario-based training teaches employees how to spot suspicious emails and phone scams, avoid social engineering traps, and report incidents safely. Covers sender verification, emotional manipulation, phone spoofing, and reporting. Includes real-world examples and practical tips. SCORM-ready for LMS integration.
Who Should Complete This Module:
All staff who use email, phone, or messaging systems for work. Suitable for compliance, onboarding, and ongoing security awareness training.
Learning Objectives:
Understand how phishing and vishing attacks work.
Recognise social engineering tactics used to manipulate staff.
Verify email senders, links, attachments, and caller identities.
Recognise urgent or emotional language designed to trigger mistakes.
Know how and when to report suspicious emails, calls, or messages.
Learning Outcomes:
After completing this module, staff will:
- Identify phishing emails by checking sender details, links, grammar, and tone.
- Recognise vishing attempts over the phone and avoid revealing sensitive information.
- Verify caller identities and avoid phone-based social engineering scams.
- Apply safe email and phone practices to reduce risk.
- Report phishing and vishing attempts to IT or management immediately.
Topics Covered:
Phishing emails and email red flags.
Sender domain checks and verification.
Hover-over link inspections.
Social engineering tactics and urgency language.
Vishing phone scams and caller spoofing.
Safe reporting and escalation procedures.
Key Benefits:
Teaches staff how to spot and prevent phishing and vishing attacks.
Covers both email and phone-based social engineering threats.
Includes real-world scenarios for better staff engagement.
Supports Australian privacy and cybersecurity compliance.
Suitable for all staff, including those who failed phishing simulations.
SCORM 1.2 and MP4 formats included.
Fully LMS compatible with instant digital download.